C · Glossary
Consumer contract
A consumer contract is the legal agreement between a trader and a consumer for goods or services, including the contract behind a home-energy quote, order or installation.
A consumer contract is a contract between a trader and a consumer. In home-energy paperwork, it is the legal agreement behind a solar, battery, EV chargepoint or heat-pump quote, order or installation, setting out what is being supplied, the price, payment terms, cancellation terms and responsibilities.
Category
Documents, warranties and handover
Applies to
Solar, Battery storage, EV charging, Heat pumps & AC
Last reviewed
07 Jun 2026