Switching mechanics across suppliers

Switching mechanics across suppliers means the process for moving a household gas or electricity account from one supplier and tariff to another. Ofgem says a household switch should take up to five working days unless the customer asks for a later date, and new domestic contracts can be cancelled within 14 days. Fixed tariffs may have exit fees, debt can block some switches after 28 days and prepayment-meter customers can still switch with up to £500 of debt for gas and £500 for electricity. The term is separate from tariff suitability, SEG export setup, export MPAN, DNO approval, MCS certification, smart-meter compatibility, device-control settings and proof of lower bills.